Hotel Manyana Booking Terms and Conditions

Last updated 20 October 2026

These terms apply to accommodation bookings with CAAP SRL, trading as Hotel Manyana and Surfers Bay. By completing a booking, the person making the reservation accepts these terms on behalf of all guests included.

Specific rate conditions disclosed and agreed when booking, and any later changes expressly agreed in writing with the hotel, take priority over these general terms. 

Payments

The reservation total means the accommodation price, including applicable taxes and government levies. It excludes credit card processing fees and charges incurred during the stay.

Flexible bookings require a deposit equal to the first night’s accommodation for each room reserved, including applicable taxes and government levies, when confirmed. The remaining balance will be charged 21 days before arrival, or 28 days before arrival for long stays and festive bookings, as defined below. Bookings made on or after the applicable payment deadline require full payment when confirmed.

Non refundable bookings require a 100% deposit, equal to the full reservation total, when confirmed.

Payments may be made by credit card, Fygaro Pay By Link or bank transfer. A 3.1% processing fee applies to all card payments collected by us and will be disclosed before payment. Guests are responsible for fees or currency conversion charges applied separately by their bank.

By providing card details, the cardholder authorises us to charge payments due under the booking and agreed charges incurred during the stay.

If a payment fails, we will contact you and give a reasonable deadline to arrange payment. If payment remains outstanding after that deadline, we may cancel the booking under its applicable cancellation policy.

Cancellations and Changes

These cancellation terms apply to direct bookings. Bookings made through another booking platform follow the cancellation conditions agreed through that platform and should be cancelled through it.

Non refundable rates follow their own policy below. For flexible bookings, the long stay or festive policy takes priority over the standard policy. The 24 hour cancellation option and discretionary weather credit policy apply as expressly stated below.

Cancellation Deadlines

The 21 and 28 day deadlines are 3pm Barbados local time on the date 21 or 28 calendar days before your scheduled arrival. A cancellation received by that time meets the deadline. The balance payment is due at the same deadline.

Refunds

Where a refund is due, it will be returned to the original payment method, less only the credit card or bank processing fees we have actually incurred and cannot recover. Charges applied separately by your bank will not be deducted again.

Amounts already paid count towards any cancellation charge. Taxes and levies will be adjusted where required by law. If we cannot provide your stay, the refund rules under Unavailable Accommodation apply instead.

24 Hour Cancellation Option

All direct bookings, including non refundable rates, long stays and festive bookings, may be cancelled within 24 hours of booking for a refund less the processing fees described above, provided the cancellation is also received by the 14 day cancellation deadline.

If either condition is not met, the applicable policy below applies.

Standard Flexible Bookings

Cancellations received by the 21 day deadline receive a refund of amounts paid, less the applicable processing fees. Cancellations received after that deadline are charged 100% of the reservation total.

Long Stay Bookings

For flexible bookings of 28 nights or longer, cancellations received by the 28 day deadline receive a refund of amounts paid, less the applicable processing fees. Cancellations received after that deadline are charged 100% of the reservation total.

Festive Bookings

For flexible bookings including any night from 21 December to 6 January inclusive, the festive policy applies to the whole reservation. Cancellations received by the 28 day deadline receive a refund of amounts paid, less the applicable processing fees. Cancellations received after that deadline are charged 100% of the reservation total.

Non Refundable Bookings

Non refundable bookings require a 100% deposit when confirmed. Except for the eligible 24 hour cancellation option above, they cannot be refunded, credited or moved to different dates, including if a guest becomes ill or is otherwise unable to travel.

The full booking may be transferred to another guest's name for the same dates and accommodation, provided we are notified in writing before arrival. The original booking conditions remain unchanged.

We may make a discretionary exception under Severe Weather and Major Travel Disruptions. If the hotel cannot provide the stay, Unavailable Accommodation applies.

Changes to Flexible Bookings

Please email requests to change dates, room types or the length of your stay. Changes are subject to availability and the rates for the revised stay. The cancellation conditions for the original reservation apply to any dates or accommodation cancelled, including a reduction in nights. Changes take effect only when agreed with us in writing.

No Shows and Shortened Stays

The full reservation total remains payable for a no show, late arrival or early departure, with no refund or credit for unused nights, except where the weather or unavailable accommodation policies apply. We strongly recommend travel insurance.

How to Cancel

Email direct booking cancellations to info@surfersbay.com, including your name and reservation number. Cancellation takes effect when the email is received. We will reply with a cancellation confirmation number for your records.

Rates and Taxes

Rates are quoted in US dollars unless otherwise stated. Applicable taxes and government levies will be disclosed before booking and shown in your confirmation.

Government taxes and levies may change. Any change required by law will be added to or deducted from the amount payable.

Reservations

A reservation is confirmed once we have issued written confirmation and received the required payment.

Room location, bedding and room number requests are subject to availability and cannot be guaranteed unless confirmed by us in writing.

The maximum occupancy shown for the booked room includes adults, children and infants.

Check In and Check Out

Check in is from 3pm and check out is by 11am, Barbados local time.

Early check in is subject to availability. Guests may enquire from 24 hours before arrival. Late check out until 5pm may be requested within seven days of departure and, where available, costs USD $100.

A valid government issued ID and credit card may be required at check in.

Children and Visitors

Children are welcome but must be supervised at all times, particularly around the pool, bar, balconies and ocean. Children must not be left unattended in guest rooms or elsewhere on the property.

Guest rooms are for registered guests and visitors approved by management. Only registered guests may stay overnight.

Surfers Bay Beach Bar and Restaurant is open to the public. The hotel pool is reserved for registered guests. Visitors may enter guest accommodation areas only with management approval.

Live Music and Events

Hotel Manyana is home to Surfers Bay Beach Bar, where guests can enjoy regular live music and events, including our popular Sunday reggae night. Music may be heard from guest rooms and continues into the evening.

Beach Bar entry is complimentary for hotel guests. Light sleepers may wish to bring earplugs or ask us about the entertainment schedule before booking.

Special events may be ticketed, and dates and performers may change.

Pool and Ocean

The swimming pool is available to registered guests during daylight hours. There is no lifeguard, and children must be supervised.

Hotel Manyana is located on an open coastline. Ocean conditions can change due to weather, tides, swell and currents. Guests should assess conditions carefully before entering the water.

Accessibility

The property has limited accessibility. There is no lift, upper floor rooms are accessed by stairs, and some accommodation is split level. Guests with accessibility requirements should contact us before booking so that we can explain the property layout.

Complimentary Bar Credit

Complimentary bar credit is offered on selected rates booked directly with Hotel Manyana and is subject to availability at the time of booking.

Where included, the credit value and any conditions for its use will be stated in the selected rate offer and your booking confirmation. The entitlement confirmed when you book will apply to your stay.

Smoking and Damage

All guest rooms are non smoking and non vaping. Smoking or vaping in a room will incur a USD $400 cleaning charge.

Guests are responsible for damage, missing hotel property and excessive cleaning caused by themselves or their visitors. Reasonable cleaning, repair and replacement costs may be charged to the card on file. We will provide details and supporting evidence of any such charge.

Personal Property and Parking

Safes are provided in guest rooms. Guests remain responsible for taking reasonable care of their belongings and vehicles. We are not responsible for loss or damage unless it results from our negligence or another liability that cannot legally be excluded.

Guest Conduct

Guests must behave lawfully and with consideration for other guests, employees, neighbours and visitors.

We may refuse entry, refuse alcohol service or require a person to leave if their behaviour is unsafe, unlawful, abusive or seriously disruptive. A booking ended because of serious guest misconduct will not be refunded, except where required by law.

Third Party Services

Tours, transport, excursions and other services provided by independent operators are not operated by Hotel Manyana. Any contract for those services is between the guest and the provider. This does not exclude responsibility for our own negligence or any liability that cannot legally be excluded.

Severe Weather and Major Travel Disruptions

If a hurricane, closure of Grantley Adams International Airport, official travel restriction or widespread suspension of flights prevents travel to Barbados, we may offer a credit equal to the total payments received for the reservation, less only the non recoverable processing fees described above.

This is a discretionary exception that may be offered for any direct booking, including a non refundable booking. A credit is not guaranteed and must be confirmed by us in writing.

The credit may be used towards another stay within 18 months of the original arrival date, subject to availability and the rates for the new dates. Any additional cost must be paid by the guest. Credits cannot be exchanged for cash or refunded.

This exception does not cover illness, personal circumstances, ordinary flight delays or individual airline cancellations. These remain subject to the applicable cancellation policy. We strongly recommend comprehensive travel insurance.

If Hotel Manyana cannot provide the stay, Unavailable Accommodation applies instead.

Unavailable Accommodation

If we cannot provide your confirmed accommodation, we may offer comparable alternative accommodation and cover reasonable local transfer costs.

If suitable accommodation is unavailable or not accepted, we will refund all amounts paid to us for the accommodation we cannot provide, including associated taxes, levies and processing fees charged by us. Charges applied separately by your bank remain outside our control.

We are not responsible for indirect costs such as flights, onward accommodation or missed activities, except where required by law. This section applies to all rates, including non refundable bookings, and does not limit any other rights you may have under applicable law.

Privacy and Governing Law

Guest information is handled in accordance with our Privacy Policy and applicable Barbados data protection law.

These terms are governed by the laws of Barbados. Nothing in them excludes rights or remedies that cannot lawfully be excluded.

We may update these terms from time to time. Updates apply only to bookings confirmed after the revised terms are published. Your booking remains subject to the terms in effect when it was confirmed, together with any changes expressly agreed with you in writing.